Process management for quality assurance in a Faculty of Engineering

Abstract

Process management is essential for the achievement of institutional goals and the satisfaction of interest groups. The objective of this research was to analyze process management in an engineering faculty, as a basis for the continuous improvement of its services. The research considered a mixed approach, based on the application of surveys, interviews and documentary review; within the framework of a descriptive, non-experimental and transversal study. A methodology was presented for process management in the faculty, which considers standardization, use of process sheets, flow charts and temporality indicators. The perceptions of process management by faculty teachers were favorable, considering the usefulness of standardized procedures and their contribution to consistency and uniformity in the faculty's work; However, better integration must be worked on in the management of the faculty's processes. Future research should delve into the inclusion of risk management in the current proposal.